Refund policy

Updated: 20 October 2026

Requesting an exchange

Please contact us within 7 days of delivery to request a size or choice exchange. Items must be unused, unwashed, with original tags intact and returned in their original condition. Please keep the packaging where possible.

Send your order number, item details and requested replacement before sending anything back. We will provide return instructions and confirm availability. A request received within 7 days remains eligible for review even if our reply comes later.

Courier costs and replacement items

For a size or choice exchange, the customer pays the return and replacement courier charges, disclosed before proceeding. Exchanges depend on stock availability. Any price difference will be agreed before the replacement is sent; if the replacement costs less, we will agree how to return the difference.

Incorrect, damaged or defective items

If we send the wrong item or your item arrives damaged or defective, contact us promptly with your order number and clear photos where possible. We cover reasonable courier costs for confirmed errors or defects on our side and arrange an appropriate remedy, including replacement, repair or refund as applicable. The ordinary size/choice exchange conditions do not remove your rights for a faulty or incorrectly supplied item.

Returns and refunds

Our standard change-of-mind service is an exchange. Refunds remain available where required by applicable law, where we cannot fulfil a paid order, or where an agreed remedy calls for a refund. Any approved refund amount, method and expected processing time will be confirmed in writing. For COD payments, we will agree a suitable refund method with you.

Customised orders

Before production begins, we will confirm the agreed measurements, design and any order-specific exchange or cancellation restrictions. A customised item cannot normally be exchanged simply because of a change of mind once made to the agreed specification. This does not affect remedies for defects, incorrect items or failure to meet the agreed specification.

Nothing in this policy limits rights or remedies that cannot lawfully be excluded.

For assistance, email aarefaabaya@gmail.com or use our Contact Us page. Please include your order number where available.