Refund processing times may vary so please allow up to 10 working days for the refund to appear on your bank account. Please note Aarefa Abaya is unable to subsidize the costs of returning orders unless items are faulty. Please note, when granted a refund or exchange you are still liable for the shipping costs.
Goods are classified as faulty if they are received damaged or where a manufacturing fault occurs within six months of purchase. Please note refunds can only be issued once the manufacturer has verified the fault.
Where possible, we will offer to repair faulty items. If you would like to exchange your item please be aware that we are only able to do so subject to availability. You will receive a full refund if the item cannot be repaired or replaced.
Aarefa Abaya Customer Care Team will advise how you should proceed with the return of your item. Upon receipt of your goods we will then process a full refund or exchange. Please note, until we are in receipt of your items they are your responsibility.
Please note that we will be unable to accept any items back to us for a refund or exchange where these instructions have not been adhered to. Where you have returned item(s) and have not adhered to our Return Policy you will be charged a return postage fee to return the item(s) back to you. Items will only be held for a period of 30 days after which time they will be destroyed.
For all returns and exchanges, please send your items to:
Plot # A-242 Block A North Nazimabad Karachi Pakistan
This Returns Policy does not affect your statutory rights and was updated on 20th November 2017.