Orders placed before 3pm (Monday to Friday) will be dispatched the 2 / 3 working days. All orders placed after 3pm will be sent out the 3/4 business day. We will send you an email with a tracking number and a link for you to track your order.
Please note that same day dispatch is not always possible during busy periods or the early days of a sale or promotion.
In a small minority of cases for various reasons beyond our control your parcel may not arrive in the timescales published. We always do our utmost to escalate and resolve as quickly as possible on your behalf.
We are unable to re-send items that are in transit. Undelivered items must be received back before we can resend or refund. Lost in transit parcels are escalated to our courier partners and refunds or replacements are processed once the case can be closed which is usually 10 working days for PK and 30 days for rest of world.
Please make sure that the shipping address that you provide is correct as we are unable to redirect orders once they are on their way to you. For security purposes we do not amend addresses once we have processed your order, as your order is confirmed on the basis of the original information you provide us with at point of order. Before we can dispatch your purchase we may need to confirm your details with your card issuer. We will do our best to keep delays to a minimum. Please note this can take longer during our sale periods when it may take up to 72 hours (Mon- Fri) for shipments to be dispatched. We work closely with our shipping partners to minimize the potential impact of custom delays on our international customers.